Terms of services


Welcome  to  our  website.  It  is  operated  by  Elan  Lifestyle  Technologies  Private  Limited (“Elan”). Throughout the site, the terms ‘Elan’ or ‘us’ or ‘we’ or ‘our’ refers to Elan Lifestyle Technologies Private limited. All information, tools and services available on our website to you, the user, are conditioned upon your acceptance of all our terms, conditions, policies and notices stated herein below.


By visiting our site, you engage our services and thereby agree to be bound by the following conditions and terms of service, these are inclusive of any additional conditions, terms and policies available by hyperlink and/or referred to herein. These “Terms of Service” apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


You  are requested to  go through  and  understand these  “Terms  of Service” thoroughly  and carefully before accessing our website and availing our services. You automatically agree to be bound by these Terms of Service, by browsing, accessing or using any part of this website. If these Terms  of Service  are  considered  an  offer,  acceptance is  expressly limited to these Terms of Service. In the event of you not agreeing to all these terms and conditions, you may not avail of any services or access the website.


The Terms of Service shall also apply to any new tools or features which may be added to the current store in the future. You can review the most current version of the Terms of Service at any time on this page. We at Elan, reserve the right to update, change or replace any part of these  Terms  of  Service  by  making  changes  to  and/or  posting  updates  on  the  website. Checking  this  page  periodically  for  changes/updates  is  your  responsibility.  If  you  fail  to adhere to the changes, you must stop using the service. Your continuous use of the services will signify your acceptance of the changed terms.



Eligibility of User(s)

User(s) refers to any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the services provided by Elan. If you are an individual, by agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and/ or that you have given us your consent to allow any of your minor dependents to use this site.


These terms of service are applicable to anyone who accesses the web site for any purpose. They also apply to any legal entity which may be represented by you under actual or apparent authority.



Protection of Online content

➔ You may not utilise our products for any wrongful, unauthorized or unlawful purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

➔ You must not transmit any worms or viruses or any code of a destructive nature which can potentially harm or obstruct the functioning of our website.

➔ Subject to the following restrictions and in accordance with any written agreement between you and Elan regarding the same, you are hereby authorized by Elan to view, copy, download and print documents and the graphics incorporated in them from this website:

i. The online content may be used solely by you for non­commercial purposes such as informational, personal and educational purposes unless otherwise expressly indicated; Modification or use of the content for any other purpose is a violation of our copyright and other proprietary rights.

ii. Proper attribution of the appropriate source must be made in each copy, including any copyright or other proprietary notices originally shown or included in the content.

iii. No content found on this website may be used, republished, exploited, reproduced, performed, publicly displayed or distributed for any public or commercial purpose unless Elan has given you their consent in writing, to do the same. You further agree, that without express written permission given by Elan, you may not reproduce, sell, resell, duplicate, copy or exploit any portion of, use of or access to the services or any contact on the website via which such service is made available.

iv. Unless it is expressly determined, you cannot change or modify any of the content available on the website nor can you attempt to claim ownership over any of the content found on this website.

v. Mirroring or framing any portions of this website in any other environment may not be done by you without prior written consent from Elan.

➔ The  right  to  terminate  the  access  of  any  user  as  per  its  discretion  has  been solely reserved  by  Elan.  This  includes  users  who  do  not  adhere  to  these  Terms  and Conditions or who infringe upon or otherwise violate the rights of others. You agree that you are expressly prohibited from using any content found on this website to the detriment of Elan or its affiliates in any type of patent infringement proceeding.

➔ All trademarks, trade names and service marks are proprietary to Elan, excluding all the  trademarks, service  marks  and  trade  names  of  other  companies  which  may  be displayed on our website and those which are indicated as otherwise.

➔ Any theme, technology, picture, content not owned by us have been purchased / obtained legally by us.

➔ You are strictly prohibited from posting or transmitting, any material that is obscene, libellous, defamatory, threatening, unlawful, pornographic, or otherwise inappropriate to Elan through this website.

➔ You understand that your content may be unencrypted, transferred and involved in transmission across various networks. There may be changes made in order to adapt and conform to technical requirements for connecting to devices or networks.

➔ Since the content and material available on this website are for providing general information only and are not to be depended on or used as the sole basis for making decisions without consulting more accurate, primary, more recent and complete information sources, Elan does not claim any responsibility for any inaccurate or incomplete information on this site.

➔ You, therefore agree that you are relying on any content or material on this website at your own risk. Further, it is your responsibility to monitor and take note of any updates, modifications or changes made to the information available on this website. Elan reserves the sole right to, make or not make such modifications at any time, as per our discretion.

➔ Furthermore, Elan takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to any technical issues that we have no control over.



Other Uses that are prohibited

➔ Along with the above prohibitions as set forth in the Terms of Service, you are prohibited from using the content on this website or this website for:

i. Soliciting others to participate in or perform any acts that are unlawful;

ii. any unlawful purpose;

iii. Abusing, harassing, insulting, defaming, slandering, disparaging, intimidating anyone;

iv. Discriminating on the basis of sexual orientation, gender, race, national origin, age, disability or ethnicity ;

v. Submitting false or misleading information;

vi. Spamming, Phishing, crawling, spidering, pharming, pretexting, or scraping etc.;

vii. Tracking or collecting the personal information of others;

viii. Circumventing or interfering with the security features of the Service or any related website, other websites, or the Internet;

ix. Violating any national or state regulations, rules, local ordinances or laws.

➔ Incase you violate any of the above prohibited uses, Elan reserves the right to terminate your use of our services or any related website for the same.



Refusal of services

➔ We, at Elan, reserve the right to refuse service to anyone, at any time for any reason as per our sole discretion.



Discrepancies in counting

➔ There may be a chance of counting mistakes during pickup and Elan cannot be held responsible for the same. Counting of clothes will be done in front of the customer at the time of the pickup. After the clothes reach our facility, the exact count shall be given.

➔ In case any discrepancy is found in the counting procedure, it shall be brought to the customer’s notice as soon as possible. In the event of a customer being unable to verify the count, our count shall be considered to be final. The customer is not entitled to any compensation in situations where such discrepancies occur.



Rejection of clothes during reception

➔ If upon receiving an order, it seems that the cloth is in an unfit condition or the cloth material is capable of damaging any machinery or other clothing involved in the laundering process, Elan reserves the right to reject it.

➔ Any damages discovered at the time of picking the clothes up shall be brought to the customer’s notice beforehand. We cannot take responsibility for any such damage that was already present in the clothing before we cleaned or laundered it.



Damage or Loss of entrusted article(s)

➔ We, at Elan, understand how indispensable your clothing is to you and we strive to provide quality care and services to your clothes. In the rare event of, any damage caused to any article or loss of any article, you are requested to report the same within 3(three) days of receiving the processed order.

➔ Elan may take upto 7( seven) days from the day of receiving the complaint in order to process it and look for a suitable solution for you.

➔  Elan may provide compensation upto 10 times the charge for cleaning the article in question, subject to a maximum compensation of Rs.2000. The compensation provided will not depend on the price, brand or condition of the garment which has been damaged or lost.

➔ Reimbursement will be provided only for entrusted articles. Elan reserves the right to retain the damaged article for which our company has paid you any form of compensation.

➔ We at Elan, reserve the right to take any action beyond our stated guidelines on a case by case basis as our priority at the end of the day is to provide you, our customer, with an appropriate solution and try our level best to make things right for you.

➔ We are not liable for any loose items such as cash, pendrives, keys, wallets, or other such items forgotten in the clothes given. We will try our best to return them, however we do not guarantee them. We will not be liable to return the same or to ensure that they are not damaged or misplaced.



Exceptions to damaged articles

➔ We do not take any liability for articles that have been damaged due to normal wear and tear since clothes tend to eventually wear out over time despite our best efforts to maintain and clean them. Elan will not be liable for any issues that may arise during laundering and dry cleaning processes due to normal wear and tear.

➔ “Normal wear and tear” would include problems like slight shrinkage, slight fading of fabric, small rips or tears in fabric or thinning of fabric that may arise from repeated laundering  procedures.  Discoloration  of  fabric  because  of  any  kind  of  deodorant, perfumes or colognes would also be regarded as normal wear and tear. Compensation will not be provided for the same.

➔ Elan will not take responsibility for damage caused, despite professional treatment, to articles due to non detectable or unidentifiable properties. These properties comprise; bad  reactions  of  colours  or  impressions,  distressing  of  fabric,  if  the  fabrics  lack sufficient resistance,  presence  of  a  pen  in  the  lining,  deterioration  of loops,  zippers, buttons, shoulder  pads,  ornaments  or  any former  defects  etc.  or  if  the maintenance label  is  incorrect.  Elan  will  not  provide  reimbursement  to  customers  wherein  their articles have been damaged due to the same.

➔ Elan will not be held liable for any damage caused to articles arising from cloth ageing which  includes  issues  such  as  staining,  colour  bleeding,  loss  of  buttons,  cloth stretching etc.  These problems primarily occur due to ageing of the cloth and not our laundry services. Some clothes tend to bleed colours on their own because of certain basic properties associated with them. Elan cannot be held liable for any loss, related to such a situation.



Delicate articles of clothing and label instructions

➔ We require you to take note of all washing instructions or any specific laundry related  instructions  on  all  items  of  clothing  before  giving  them  to  us  for cleaning.

➔ Ensuring  that  your  clothes  are  safely  cleaned  as  per  the  manufacturer’s instructions  affixed  on  the  label  and  informing  us  about  the  requisite instructions is ultimately the customer’s i.e. your responsibility

➔ In case of delicate textiles that require a special type of treatment or cleaning technique, the customer must inform us of the same at the time of placing an order. In the event of, the customer failing to do so, the indication of care or any  symbol  of  maintenance  on  the  label  affixed  to  the  fabric  shall  be considered  as  the  determinant  for laundering  provided  to  the  textiles  in question.  Elan  cannot  be  held  liable  if  the  label  in  question  is  incorrect  or provides any incorrect instructions. The same shall be applicable to any article which requires a special treatment for stain removal.

➔ In  case  the  article  does  not  have  any  attached  wash  care  and  maintenance instruction, Elan has the right to use its expertise to provide any treatment or service we consider to be suitable and appropriate. However we cannot be held liable for the same.



Stain removal

➔ We, at Elan, provide the highest quality of cleaning available as per our standard methods and techniques. However, as stain removal is a complex procedure, we do not guarantee it in any case nor do we guarantee removal of all stains on an article.

➔ We will try to inform you about any issues and stains that cannot be resolved due to there being a possibility of further damage to the article, whenever possible.



Delay in delivery or Pick up

➔ Unforeseeable circumstances may lead to a delay in timely delivery of clothes. Elan cannot be held responsible for the same.

➔ We strive to follow the agreed pickup and delivery timeline; however, delays do not entitle you to compensation.

➔ In case of unavailability of a customer, the clothes to be delivered shall be entrusted with  security  or  a  friend  or  neighbour  only  when  we  receive  consent  and  a confirmation from the customer, authorising us to do so. We shall not be responsible for any loss or damage in such cases.



Misdelivery of article(s)

➔ In  the  event  of,  a  mix­up  in  the  delivery  or  cleaning  procedures  leading  to  a misdelivery which results in you receiving someone else’s laundry we request you to notify us regarding the same via phone or email.

➔ We kindly ask that you allow us to pick up all misdelivered laundry so we return all misdelivered items (including yours) to their rightful owners as soon as possible.



Our delivery and shipping policy

➔ We pick­up and deliver laundry in Mumbai starting with Powai, Chandivali and Bhandup and thereafter we will  pick­up and deliver laundry.

➔ Pick­up and delivery appointments can currently be made on phone and our website from 9 am to 9 pm which shall be subject to change in future at our sole discretion.

➔ For a home pick­up and delivery, currently minimum bill should be INR 300/­ which shall be subject to change in future at our sole discretion. If the minimum bill is less than Rs 300/­ then an additional delivery fee of Rs 60/­ will be charged.

➔ After  informing  us  the  delivery  time,  in  the  event  you  forget  to  reschedule  the delivery time due to  any  change from your side  atleast 2 hrs prior to the scheduled delivery  time  and  there  is  a  no show  at  the  time  of  delivery  due  to  this,  then  an additional amount of Rs.60/­ will be charged by us else the garments can be delivered to you for free with the next set of laundry delivery scheduled by us.

➔ Delivery can be made to neighbour/watchman/friend if informed well in advance to us and the payment is made by them to us. However post the delivery of the garments Elan shall not be responsible for any damage/loss made to the garments by the said neighbour/watchman/friend.

➔ No delivery shall be made without the monitoring of a person, who shall need to give an acknowledgement / consent at the end of the delivery to us.



Collection of article(s) after deposit

➔ According to our Terms of Service, all articles given for laundering must be collected within a period of three (3) months after they have been deposited with us. Elan has no liability in case an article is lost or misplaced after the expiry of ninety (90) days, during which the customer fails to collect the article in question, back.

➔ Unless special circumstances arise, the articles will be returned only against validation of receipt provided earlier.



Refund and cancellation Policy

➔ Partial or full refund will not be provided by Elan for services or packages consumed.

➔ In case you are unable to give laundry for pick­up or receive a delivery, we request you to notify us about the same at least two hours prior to the scheduled pick up or delivery appointment.

➔ No cancellations can be made post completion of the actual pick up and in case cancellation is made then full charges shall be applied for the same.

➔ If any information made available on any related website or regarding any service is inaccurate at any time, or contains any errors, omissions, Elan reserves the right to cancel orders or correct, modify, update the information, as per its own discretion, without prior notice at any time. This is inclusive of a situation wherein you have already submitted your order.



Maintaining records

➔ Elan reserves the right to keep and maintain records of your clothes and store, display, reproduce or retain the same. These records may include descriptions, photographs, images and may be associated to records or archives with your name and other information about you, for periods that are commercially reasonable to execute activities for inventory purposes, archival, quality control, collection of data and prevention of losses.

➔ Any personal information you have submitted through our website will be governed by our Privacy Policy



Modifications to the Service and Prices

➔ Elan has the right to discontinue or modify the service or any part or content of the service, whenever we may consider it to be suitable, without giving any notifications regarding the same.

➔ We reserve the right to change the prices for our services and modify the description of our services, without notice. In case of any change in prices, discontinuance or suspension of services, we shall not have any sort of liability towards you or any third party for the same.

➔ We  at Elan, reserve the right without obligations, to limit the  availability or sale of our services to any individual, jurisdiction or geographic region. The right to restrict the quantities of any services we offer is also solely reserved by us. Any offer for any service made on this site is void where prohibited.

➔ Therefore  when  it  comes  to  amending,  updating  or  clarifying  information  in connection  with  any  related  website  or  pricing  information  or  any  service  we undertake no obligation to do so, except as required under the law.



Liability regarding Third­Party tools and Third­Party links

➔ You  acknowledge  and  agree,  that  any  third­party  tools  we  may  provide  you  with access to on our website, shall be  available without  any representations, warranties, endorsements or any kind of conditions.

➔ We claim no liability whatsoever regarding your use of such optional third­party tools which may be made available on our site.

➔ You agree and acknowledge that, your usage of any such optional third­party tools offered through this website shall be at your own risk and discretion; after you have ensured that you approve of and are familiar with the terms and conditions given by the relevant third­party provider(s) who are offering these tools.

➔ Any  new  features  and/or  services,  including  making  new  tools  and  resources available,  which  may  be  offered  through  our  website  in  the  future,  shall  also  be subject to these Terms of Service.

➔ Third­party links available on this site may direct you to the websites of third­parties, who are not affiliated to us. We urge all our customers to read, review and understand the practices and policies of these third­parties prior to engaging in any transactions with them  or  before  availing  of their services  as Elan  does  not  have  any liabilities, warranties or responsibilities regarding any material, content or services provided by any third­party.

➔ Elan is not liable for any harm, damages or losses caused due to purchase or use of products, services, content, resources or any other transactions made in relation to third­party websites.

➔ Elan will direct any complaints, concerns, queries or claims related to products or services provided by any third­party to the third­party, without addressing or being responsible for the same.

➔ It is not Elan’s responsibility to scrutinise or appraise the content on third­party websites or to evaluate its accuracy.



Usage of Feedback

➔ You  acknowledge  and  agree  that  we  reserve  the  right  to,  without  any  restrictions, copy,  publish,  translate,  distribute,  edit  and  use  in  any  medium  any  content  you forward to us, at our own discretion. This content may include suggestions, proposals, comments, feedback, ideas or other material that you send us via mediums like e­mail, post, online etc. with or without us requesting you to do so.

➔ We have no responsibility or obligation whatsoever to pay compensation for any such content, respond to any such content or maintain such content in confidence.

➔ In case we find, as per our sole discretion, that any such content is unlawful, libellous, defamatory, threatening, offensive, obscene, objectionable or pornographic in nature, we may and shall be under no obligation to regulate, edit or remove such content. We may do the same for content that we determine, as per our own discretion, violates the intellectual property rights of any party or content that does not adhere to these Terms of Service.

➔ You acknowledge and agree that you are solely liable for any content you forward to us  as  well  as,  for  its  accuracy  and  authenticity.  Elan  assumes  no  liability  or responsibility for any content posted by any third­party or you.

➔ You further agree to not send us or post any content that could potentially transmit or transmits  any  computer  virus  or  malware  that  could  affect  our  functioning  and operations in any manner.



Disclaimer of Warranties

➔ We at Elan do not represent, guarantee or warrant that your use of our services will be timely, secure, free of  errors or uninterrupted. We give no guarantees or warranties regarding the accuracy or reliability of the results arising from the use of services.

➔ You expressly agree that your ability or inability to use our services is at your own risk. The service and all products and services delivered to you through the service are (except  as  expressly  stated  by  us)  provided  ‘as  is’  and  ‘as  available’  for  your  use, without any conditions of any kind, any representations or warranties, either express or  implied,  including  all  implied  warranties  or  conditions  of  merchantability, merchantable  quality,  fitness  for  a  particular  purpose,  durability,  title,  and  non-infringement.

➔ You further acknowledge and agree that we reserve the right to remove the service for indefinite periods of time or cancel the service at any time, without prior notice.



Limitation of Liability

➔ In  no  event  will  we  be  liable for  any  loss  or  damage  including  without  limitation, indirect or  consequential loss or damage, or  any loss or damage whatsoever  arising from  loss  of  data  or  profits  arising  out  of,  or  in  connection  with,  the  use  of  this website.

➔ In no case shall Elan, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any  direct,  indirect,  incidental,  punitive,  special,  or  consequential  damages  of  any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your  use  of  the service  or  any  product,  including,  but  not  limited  to,  any  errors  or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

➔ In states or jurisdictions which do not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.



Jurisdiction and Governing Law

➔ The general terms and conditions of this site are subject to the Indian Laws and Jurisdiction of Mumbai courts only.

➔  All taxes will be levied as per the applicable law.




➔ In the event of, you breaching or violating or not adhering to these Terms of Service or your violation of the rights of a third­party or any law, you acknowledge and agree to indemnify, defend, protect and hold harmless Elan Lifestyle Technologies Private Limited  including  our  subsidiaries,  partners,  offices,  parent,  directors,  agents, licensors,  contractors,  subcontractors,  service  providers,  employees  and  interns against any demand or claim including reasonable attorneys’ fees made by any third-party.



Severability Clause

➔ In  the  event  that  any  provision  of  these  Terms  of  Service  is  determined  to  be unlawful,  void or unenforceable, such provision shall  nonetheless  be  enforceable to the fullest extent permitted by the applicable law.

➔ Further, the unenforceable portion shall be deemed to be severed from these Terms of Service and such determination shall not affect the validity and enforceability of any other remaining provisions.




➔ The obligations and liabilities of the parties which were undertaken before the date of termination shall survive for all purposes; post the termination of this agreement.

➔ Unless we at Elan terminate, or you, by ceasing to use our website or informing us that you do not wish to avail of our services any longer by notification, terminate these Terms of Service, they shall remain effectively in force.

➔ We may, as mentioned earlier, terminate your access to and use of all or any part of our services or website at any time without giving any prior notice if we determine, within or sole judgement and discretion that you have not adhered to or complied with any term or provision of these Terms of Service or if we suspect you of having done the same.

➔ You acknowledge and agree that you shall remain liable for all amounts due up to and including the date of termination.