1. How do I place my order?
We highly recommend creating an account on our website to help us know you better. You can sign up using Facebook, Gmail or your email ID. Once you are logged in, click “Schedule a pickup” to begin with your order. You can also place an order as guest by calling us on 8080‐454‐454
2. What to expect once I place my order?
Lavado assigns a pick‐up representative who will come at your selected date & location within the time slot specified by you. Our pick‐up representatives will have various laundry bags for different services to suit your needs. Just hand over the garments, specify what service is required and whether you prefer the garments returned on a hanger or folded. Our representative will then confirm the number of garments in. After that, it is all smooth sailing Caribbean blue waters. Meaning, we will take care of it!
3. How will you take care of my clothes?
Like it’s our own! We have well trained experts handling the clothes at every step. Post collection they go in for first around of inspection, spotting & stain removal, then separated according to the service required & colour of the garment. Similar garments are cleaned together. We use the international quality equipment & solvents. Then another round of inspection is conducted, post approval they go into ironing and once the final round of inspection is done they will be neatly packed & made ready for delivery. Our customized van carries the garments very carefully so that there is minimum to no wrinkles at the time of delivery.
4. Do I need to specify wet wash clothes from dry clean?
As you hand over the garments, please mention the service you required to our pick‐up representative and he will then place it in the respective bag. You can surely specify if you want wet wash or dry clean & folded or on hanger.
5. When will the clothes be returned?
Your clothes will be ready for delivery within 48 hours and will be delivered at your convenient date & time.
6. How to reschedule the order?
Once you register with us, just go to “My Cleaning” but if you placed the order as guest then please call us on 8080454454 and we shall make the necessary updates. Rescheduling two hours prior to the delivery will cost Rs60 or we can deliver it with the next set of your garments for free.
7. Is there any minimum order?
For orders amounting less than Rs 300 there will be a delivery charge of Rs 60. However, for our regular customers, if your total bill amount crosses Rs3500 in 30 days then all delivery charges will be reimbursed.
8. What about offers & promotional codes?
Lavado frequently introduces attractive offers and promotional codes from time to time. Register with a valid email id to receive them directly in your email.
9. How can I track my order?
We are usually very good at keeping you updated on your order through SMS and Email notifications. However, if you are registered with us and have an account at Lavado, you can always track your orders yourself through our website in the ‘My cleaning’ section. Please note that this facility is only available to our registered members. If you have placed your order as guest, please call us at 8080454454 to receive status updates on your order.